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Check this listing for common problems you may feel when you enter your Microsoft account or production key while redeeming your Office product at https://office.com/setup and https://microsoft365.com/setup associates:

I get a language or geographical error

This can happen if try to redeem a product fundamental purchased in another land or region. Check this list for troubleshooting tips.

My country or region isn't listed

I go the error "This production cardinal isn't meant for your region"

I get the error "Pitiful, we can't utilize this product key because your current subscription was prepare in another state/region"

What are the limits for Microsoft accounts?

Read these tips if you have multiple product keys or a lot of devices.

View Microsoft account limits

Product central errors on Role.com/setup and Microsoft365.com/setup

Here are the common errors and how to ready them.

This product key has already been used

Your product key tin can merely be redeemed once. It isn't meant to exist re-used or shared. If you lot get a message that your product cardinal has already been used, yous can become directly to your Microsoft account, Services & subscriptions folio to install your product and manage your subscription benefits.

If you lot bought Microsoft 365 Family unit and desire to allow other users to install Office, please don't transport the production key to them because they will see the aforementioned error. Instead, transport them an e-mail or link using the process in How to share your Part 365 Dwelling house subscription benefit. This will add their Microsoft accounts to your subscription and allow them to go to their Microsoft account, Services & subscriptions page to install Office apps on their ain devices.

Sorry, we can't notice this product key in our database (ERR_INVALID_TOKEN) or Deplorable, we can't ready up your business relationship at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You'll come across this error message if you enter a product primal for a version of Function that isn't available for download from Office.com/setup. Here'due south where you can enter those production keys.

• Role 2011 for Mac and Office 2010 are no longer supported and not bachelor for download if you no longer take media to download these versions. Learn more at Support has concluded for Function for Mac 2011 or End of support for Office 2010.

• For Microsoft 365 Business Standard, become to https://part.com/setupkey.

If you're not sure what kind of product key y'all have, you lot can use the Virtual support agent (English language just). If your product key is for a supported version of Function, the Virtual back up agent volition provide a link to download Office. The Virtual support agent can too let y'all know if your production primal has been blocked and tin connect you to a alive agent.

Deplorable, we tin't set up your business relationship right now (NoMatchingOrEligibleProductsFound)

If you get this message, this means that your production cardinal was purchased in a different country or region than where you're currently located. Role product keys must be redeemed in the country or region where they are purchased. If you need assistance, contact Microsoft back up.

This can also happen if yous try to extend the elapsing of your electric current Microsoft 365 subscription with a production key that was purchased in a different country or region than the i originally used to start your subscription. For instance, you ready your Role subscription in China with a production key purchased there and you and so purchase a product primal in the United States, and effort to extend your Role subscription with it. In this scenario, you tin can either redeem the new key to a different Microsoft account or you can wait until your subscription expires (at least a day after the death date) to utilise the new central with the same Microsoft account.

The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

You'll see this bulletin forth with either mistake code INVALID_PRODUCT_KEY or mistake code ERR_INVALID_TOKEN if you enter the incorrect production key, or if you have a typo in your product primal.

Examples of using the wrong product fundamental

Most Microsoft products use a 25-character product central. If you own multiple Microsoft products, it'south easy to confuse the keys and utilise the wrong ane. Here are some common things that tin happen:

• Using the product key from a sticker on a PC

  These product keys are normally for Microsoft Windows. Check the sticker for a production name to brand certain information technology's for the Part product you're trying to install.

• Using product keys for Office 2010 or before

  Office 2011 for Mac and Office 2010 are no longer supported and not available for download if you lot no longer have media to download these versions. Learn more at Support has ended for Office for Mac 2011 or Stop of back up for Office 2010.

• Using on Microsoft 365 for business concern production key

  These product keys are entered in a unlike location. For aid, come across Enter your production key for Function 365 for business organization.

• Using the production key provided by a schoolhouse or organization

  If your school or organization has a volume license agreement for Office, and then you are using a different version of Part that uses volume license keys. These keys can't be used for retail Function versions like Home and Student, Home and Business, or Professional person, and can't exist entered on this page. Come across Actuate volume editions of Office for more than information.

Mutual ways people mistype the product key

Reading the production key from a characterization can be difficult. Letters and numbers may look the same.

To avoid typing mistakes, hither's a list of commonly mistyped characters:

• The letter of the alphabet B and the number 8.

• The letter G and the number half dozen.

• The letter O and the number 0.

• The alphabetic character Q and the number 0.

• The letters V and Five back to back (VV) appear like the letter W.

Tip:If yous bought Office from an online retailer and received a confirmation email, try copying and pasting the product key from this email instead of typing it.

The product key isn't valid (KEY_NOT_ACTIVATED)

You lot'll see this bulletin if the retailer where y'all purchased Office didn't actuate the production key at the point of sale. The product key must be activated by the retailer before yous can apply it.

To resolve the issue, get back to the store where you purchased Office and have them activate the product key.

"Sad, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll see this message if you endeavour to extend the amount of time on your Microsoft 365 subscription past 5 years.

Your Microsoft account can have only one Microsoft 365 Family subscription associated with information technology. If you use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the corporeality of fourth dimension for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you can be signed in to or increase the amount of online storage that'due south available with the subscription. For more than information, come across What happens if I add another Function 365 for domicile subscription program to my account? and How sign in works in Office 365.

Sad, we can't prepare your account right now. Hang on to your product key, and try again later (ConversionBlockedSubscriptionViolations)

We can't redeem your product cardinal due to a billing issue with your Microsoft business relationship.  Please become to your Microsoft business relationship, Payment & billing page, locate the Pay settings department, and select the link for Change how you pay or Set how you pay.

Y'all have reached the maximum number of Office products that tin exist associated to your Microsoft account

Yous can redeem up to 25 i-time purchases of Role 2019, 2016, or Office 2013 on the same Microsoft account. To redeem additional products, you lot'll need to create some other Microsoft account. For more assist, see Getting maximum number error when you try to redeem Office?

Annotation:This does not utilize to Microsoft 365 subscriptions. Your Microsoft account tin accept only one Microsoft 365 Family unit subscription associated with it.

I get an error that JavaScript is required to consummate the activation process

After y'all enter a valid product fundamental, the Next push should exist enabled. However, if JavaScript isn't enabled in our browser, the Adjacent push won't piece of work. Employ the guidance in Enable JavaScript to enable JavaScript in your browser. If you're using an iPad, you must employ another device to redeem your product cardinal considering JavaScript isn't supported on iPads.

My spider web browser is blocking cookies

Here's how to enable cookies if your browser is blocking them:

Border (Windows 10)

1. In the Edge window, select More (...) > Settings > View avant-garde settings.

2. Scroll down to Cookies, and select Don't cake cookies

Net Explorer

1. In Net Explorer, in the menu bar, selectTools > Internet options > Privacy > Advanced.

2. Select Accept or Prompt under First-political party Cookies, and Accept or Prompt under Third-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, practise i of the following:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome carte, select Settings > Evidence avant-garde settings, and then under Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, make certain Permit local data to exist gear up (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If y'all're using Windows, in the Firefox window, select Open menu > Options.
   

   Tip: If you're using a Mac, go to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section under Firefox will, select Use custom settings for history.

4. Make certain Accept cookies from sites is checked and Take third political party cookies is set to Always, and then select OK.

Safari

1. On your Mac, go to Safari > Preferences > Privacy.

2. Under Cookies and website data, select E'er allow.

3. Select Close and refresh the browser.

Issues with language or geographical problems

Here are the common errors and how to fix them.

My country or region isn't listed

After you lot enter your product key, your current state or region might non appear in the listing, or the website language might change. This can happen if y'all buy your product fundamental in a different country or region than where you redeem it. Your production primal is only valid for the countries or regions listed. If you lot need assistance, contact Microsoft support.

I get the fault "This production cardinal isn't meant for your region"

If you lot get this message, this means that your production key was purchased in a unlike country or region than where you're currently located. Function product keys must be redeemed in the country or region where they are purchased. If you lot need assistance, contact Microsoft back up.

I get the error "Sorry, we can't employ this product central because your current subscription was set up in another country/region" (BillingAccount)

If you get this bulletin, this ways that your product key was purchased in a different country or region than where you're currently located. Please try to redeem your product key at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft support.

Microsoft account limits for Part

The redemption procedure on https://office.com/setup and https://microsoft365.com/setup associates your Office production with your Microsoft account. Here are some important limits regarding your Microsoft account.

• Your Microsoft account can accept only one Microsoft 365 Family subscription associated with it. If you use the aforementioned Microsoft business relationship to purchase or redeem multiple Microsoft 365 subscriptions, you lot extend the corporeality of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you can exist signed in to or increase the corporeality of online storage that's available with the subscription. For more information, come across What happens if I add together another Office 365 for abode subscription programme to my account? and How sign in works in Role 365.

• If you take Microsoft 365 Family and you need to back up more vi people on your subscription, we recommend purchasing an Office 365 business subscription or book license products of Office instead.

• You can redeem up to 25 one-fourth dimension purchases of Function 2019, Office 2016, or Office 2013 on the same Microsoft business relationship. If you'd like to purchase more than than 25 copies of Office for piece of work, we recommend purchasing an Office 365 business concern subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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